Find answers to your questions about Siteimprove's services here.

Frequently asked questions often provide quick solutions to problems you might have with specific tasks in any of Siteimprove's products.

Articles provide more in-depth information, some that relates to the Siteimprove products, and some that are examples of web best practices.

If you cannot find the solution to your query among the frequently asked questions, you are welcome to contact our support team. Please do this by using one of the following links:

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Frequently Asked Questions

• Are there discounts available for multiple checkpoints?
• Can I check an IP address rather than a www address with SiteAlarm?
• Can SiteAlarm monitor a multiple stage transaction i.e. tracking a shopping cart through to checkout?
• Can we download stats on performance into excel for trend analysis?
• Can we have more than one user alerted via SMS with SiteAlarm. Does this mean an extra cost?
• Does SiteAlarm monitor FTP servers or HTTPS web pages?
• Does SiteAlarm offer a breakdown of load response times for my website?
• How long do you keep data for my website?
• I have a received an email alert with the HTTP status code 997. What exactly does this mean?
• I want to add a new user to our SiteAlarm account. How can I do this?
• If we select SMS alerts do we receive text messages every 5 minutes when the website is down?
• Is it possible to have people alerted at different times when an error occurs?
• Is it possible to only receive SMS alerts during working hours i.e. 9-5?
• Is it possible to receive false alerts?
• Our current provider checks from 3 nodes as standard. Is this the same with SiteAlarm?
• SiteAlarm checks our website every 5 minutes. Does the frequency change when there is an error?
• We need to publish the uptime and response time of our website. Is this possible?
• We received an SMS alert but no email alert. How can this happen?
• What IP address does SiteAlarm use so that our firewall can be configured to allow access?
• What type of check does SiteAlarm perform and what is the response time calculated on?
• Why does SiteAlarm return a 401 error for a Microsoft exchange website when there is nothing wrong?
• Why have we received an alert for our website when we can access it from another external source?
• Would altering our SiteAlarm checking frequency from 30 minutes to 5 minutes really make much difference?